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How We Keep Your Account Secure

Your personal information — from deposit history to withdrawal requests — stays encrypted and separate from our operational systems.

Encrypted account accessPayment data never sharedYour control over stored data
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ibox4d login How We Keep Your Account Secure
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Live Chat

Open the chat widget in your account lobby during hours 09:00–23:00 (Indonesia time, Monday to Sunday) to ask about your stored data or request corrections to your profile.

Email Support

Send a data request to [email protected] with your account username and the information you want to review or modify. We respond within 48 hours.

Account Settings

Log into your account, navigate to Settings > Privacy & Data, and view or update your contact details, communication preferences and linked payment accounts immediately.

HOW WE PROTECT YOU

Data Handling and Security Practices

Encryption in Transit

Every deposit via DANA, OVO, GoPay or QRIS is sent through TLS 1.3 encryption, so your payment details never travel unencrypted across the internet. Withdrawal requests are verified twice before funds leave our system.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language setting. We do not use tracking cookies for advertising. You can disable cookies in your browser without losing core account access.

Account Security

Your password is hashed with bcrypt and never stored in plain text. We log every withdrawal, email change and login from a new device. You receive an SMS or email alert for each of these actions so you spot unauthorised access immediately.

Data Retention

Account data is kept for seven years; gameplay records are archived after two years of inactivity. You can request data deletion after account closure, subject to local legal requirements. Deletion happens within 30 days of approval.

Third-Party Sharing

We share account data only with payment processors (DANA, OVO, GoPay, QRIS operators) to confirm deposits and our fraud-detection partner to flag suspicious withdrawals. No social-media or analytics company sees your betting history.

Your Rights

You can view, correct or download all your personal data from your account dashboard. To request erasure or object to data use, email [email protected]. We confirm receipt within 48 hours and action within 30 days where local law permits.

Your Privacy Policy Questions

Your account is marked inactive immediately. Gameplay records are archived; personal details (name, email, phone) are retained for seven years to meet regulatory requirements. You can request full deletion by emailing [email protected], which we process within 30 days where local law permits.

Yes. Log in, go to Account > Wallet History, and you'll see every DANA, OVO, GoPay and QRIS transaction with timestamps and confirmation codes. You can download this as a PDF for your records. Players in Makassar and across Indonesia access this instantly from desktop or mobile app.

No. We never sell, rent or share your account or betting history with advertisers, data brokers or other gaming platforms. We share payment data only with DANA, OVO, GoPay and QRIS operators to process your deposits, and with our fraud-detection partner to protect your account.

Every DANA, OVO, GoPay and QRIS deposit is encrypted end-to-end using TLS 1.3. We do not store your bank account number or card details — the payment operator holds those. Withdrawal verification requires a one-time code sent to your registered phone number.

Personal data (name, email, phone, address) is held for seven years after your last login. Gameplay and bet history is archived after two years of inactivity. You can request data deletion after account closure; we action it within 30 days where local law permits.

Yes. You receive an SMS or email notification for every login from a new device, every email address change, and every withdrawal request. If you spot an unauthorised action, contact live chat at [email protected] and we'll freeze your account within minutes.

You can disable cookies in your browser settings. Session and preference cookies are necessary for login and account settings to work, but tracking cookies for advertising are optional — you can decline them without losing account access or game functionality.

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